Refund policy

Last updated: 27 October 2026

This policy applies to purchases from SQUISH PLEASE, Australia. Contact help@squishplease.com with your order number for help.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights or any other mandatory rights that apply where you live.

Damaged, faulty, incorrect or missing items

Please contact us as soon as possible, ideally within 7 days of delivery, with your order number, a description of the issue and photos where available. This request does not impose a 7-day limit on your statutory rights. We will assess the issue and arrange the remedy required by law. Please keep the packaging while we investigate.

Change-of-mind returns

We do not offer change-of-mind returns unless the product page or an offer expressly provides them, or applicable law requires them. If an offer expressly allows a 30-day return, contact us within 30 days of delivery and return the item unused and unopened under that offer's conditions. This is not a general 30-day money-back guarantee.

For customers in the UK, where statutory distance-selling cancellation rights apply, you may notify us within 14 days of receiving your goods and then have a further 14 days to return them. Statutory exceptions may apply. We will provide the required refund, including standard outbound delivery charges where required. You are responsible for direct change-of-mind return costs unless we agree otherwise or the law requires us to pay them.

How to arrange a return

Email us before sending anything back so we can provide return instructions and the appropriate return address. Do not send goods to a supplier or an address found on packaging without checking with us. Contacting us first helps us identify your return; it does not remove your statutory rights.

For confirmed faulty or incorrect goods, we will cover reasonable return costs as required by law. Discounted items have the same statutory consumer protections as full-price items. Misuse or normal wear does not by itself establish a product fault.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your payment provider to show the refund, subject to any shorter period required by law. For statutory UK cancellations, the applicable 14-day refund deadline applies, and we may wait for the returned goods or evidence of return where permitted.

Delivery issues and disputes

If your parcel has not arrived or tracking says delivered but you cannot find it, contact us so we can investigate with the carrier. A tracking scan does not automatically remove your rights. Please contact us about an order problem before raising a payment dispute where practical; you retain your lawful payment-dispute rights.

Policy updates

The policy and offer in effect when you placed your order apply to that purchase, subject to mandatory law.