Shipping policy

Last updated: 27 October 2026

SQUISH PLEASE is based in Australia. For shipping help, email help@squishplease.com with your order number.

Destinations and shipping charges

We deliver to the United States, Australia, the United Kingdom and Canada. Standard shipping is free on qualifying orders of US$34.99 or more after discounts; below that threshold, standard shipping is US$9.99. The applicable local-currency amount and final shipping charge are shown at checkout.

Products advertised with free insured tracked shipping, including the Christmas Squishy Advent Calendar, include that benefit under the offer shown at purchase. You do not need to buy optional shipping insurance to receive statutory consumer protections.

Processing and delivery

Orders normally process within 1–3 business days, excluding weekends and public holidays. Processing may take longer during peak periods; we will contact you about material delays. Processing time is separate from carrier transit time.

Any delivery estimate shown at checkout or in your order confirmation is an estimate unless expressly guaranteed. Customs, carrier disruption and peak demand can affect delivery. If you need an order by a particular date, contact us before purchasing. Nothing in this policy limits cancellation or refund rights for delayed or undelivered goods under applicable law.

Tracking

We send tracking details when your order ships. Carrier updates may take time to appear. If tracking is delayed, the parcel appears lost, or it shows delivered but cannot be found, email us. Check safe places and other household members, and we will help investigate with the carrier. A delivery or attempted-delivery scan does not automatically remove our obligations or your rights.

Delivery details and returned parcels

Please check your shipping address before placing an order. Contact us promptly to request a correction; changes may not be possible once dispatch has begun. If a parcel is returned because of an incorrect address, refusal or non-collection, contact us to arrange the next steps. Any reasonable reshipping charge will be explained before you agree to it. Refund and cancellation rights required by law remain available.

International orders

Taxes and shipping charges collected by us are shown at checkout. Import duties, taxes or carrier fees not collected at checkout may be payable on arrival where applicable. Customs may delay delivery. Contact us if you need clarification before ordering.

Pre-orders

If an item is sold as a pre-order, its expected dispatch timing will be stated in the offer. We will notify you of material changes and provide cancellation or refund options required by law.

Damaged or incorrect goods

Contact us promptly, ideally within 7 days, with your order number and photos where available. This is a request to help us investigate, not a limit on statutory rights. See our Return and Refund Policy for remedies and return instructions.

Your rights

Nothing in this policy excludes rights under the Australian Consumer Law or other mandatory consumer laws. Shipping charges will be refunded where required by law. The shipping offer accepted when your order was placed applies to that order.